How to contact Citibank credit card customer care


If you are looking for a hassle-free and convenient way to do your financial transactions, Citibank credit cards are the ones for you. They are available in a variety of options and come with attractive features such as cash backs on utility bill payments and dining at your favorite restaurants, fuel surcharge waivers, online shopping discounts, and other offers.

You can easily convert your expensive purchases into budget-friendly EMIs and pay your bill securely either online or offline once your Citibank credit card statement is delivered to you.  However, what if you need help during the application process or you are stuck with how to pay your bill once you receive your Citibank credit card statement?

Help is at hand

Citi credit card customer care is available 24X7 to address your needs right from helping you with the application process to grievance redressal of any kind. Here are a few other reasons you might require assistance:

– To know the application procedure of Citi credit card as a prospective user or to know the Citibank credit card application status upon submission

– To solve a problem related to your bill payment on the Citibank customer portal or net banking through your Citibank account or any other bank account

-To clarify the charges or any transactions as reflected in your Citibank credit card statement

-To get more information about other services such as loans, insurance, wealth management, etc, once your Citibank credit card application status is confirmed

-To report a lost card, fraudulent transaction, card stuck in the ATM, or inability to dispense cash using the card

How to reach customer care

For any general queries, you can dial the toll-free number 1800 210 2484 anytime between 10 a.m. to 6 p.m on weekdays to connect to Citi credit card customer care from India. In case, you are calling from anywhere else in the world, you can dial +91 22 4955 2484. Alternatively, once you are successful in knowing your Citibank credit card application status, you can also log in to the online customer portal to resolve your issue at hand.

The bank’s official website also has a virtual assistant to help you with any information that you may need. For emergency services such as card misuse, loss, or theft, Citi credit card customer care can be reached at the Toll-free number (India) on 1800 267 2425 as well as local dialing on  +91 4955 2425.

Usually, you can expect your query to be resolved within 4 days, however, if it is still unresolved, you can reach out to the head of customer care via the web form or email. In the event of failure of grievance redressal beyond 2 days, you can email the Principal Nodal officer at principal [dot]nodal[dot]officer[at]Citibank[dot]com or reach out at Principal Nodal Officer, No.2, Club House Road, Chennai – 600 002.

You can also call on toll-free number 1800 266 2400 or 022 4955 2400 between 10 a.m. to 6 p.m. on weekdays. This can be followed by reaching out to the bank’s senior management and then finally the Banking ombudsman to escalate your complaint.

So, now that you know all about how to reach out to customer care, apply for a Citibank credit card of your choice available on Finserv MARKETS. Apply online easily and once your Citibank credit card application status is confirmed, avail cash backs, rewards, and discounts on your purchases. Make bill payment securely once you receive your Citibank credit card statement and enjoy cashless transactions with added benefits!