If one is interested in obtaining a new garage door for their home, they likely have a list of various companies they will be looking at. It is not easy to choose a company as it can feel like choosing a contractor or professional to complete other tasks around the house. There are several red flags consumers should watch out for. Here are some negative signs to be on the lookout for when looking for a garage door company:

Poor Customer Service

This red flag may include a lack of responsiveness to calls or emails, unwillingness to give an estimate without making a home visit, and unprofessional behavior. Some indicators of unprofessional behavior include parking trucks with company logos in non-customer parking areas, failing to wear shirts or hats with company logos, and overly casual or confrontational language during customer interactions. Customers interested in receiving excellent customer service should ask previous customers who were happy with the service they received.

Lack of Licensing and Insurance

Anyone who works in a customer’s home must be properly licensed by the state and carry the appropriate insurance coverage. The company should be willing to provide proof of these credentials upon request. Customers concerned about this red flag should contact their state contractor licensing board, as well as their auto and homeowner’s insurance providers, for information about companies that have previously worked for them.

High Prices on Services

Garage door companies often price their services fairly, but some may charge excessively high fees for emergency repairs or other complicated jobs. This could indicate poor workmanship and faulty installation methods. If a quote from a garage door company seems unreasonably high for the job being completed, customers should ask for a breakdown of the charges to ensure they are not being overcharged.

Use of Substandard Materials

Some garage door companies may save money by using cheaper materials in their repairs and installations. These substandard materials may not be as durable or effective as those used by more reputable companies. Customers should ask about the types of materials used in a repair or installation job and refuse to work with a company that does not want to disclose this information.

Use of Unapproved Methods

Garage door companies may attempt to repair or install doors in some cases. This could lead to dangerous situations where the door is not properly secured or balanced. Customers should ask about the methods used for their repair or installation and refuse to work with a company that refuses to disclose this information.

Failing To Provide a Warranty

A reputable garage door company should always offer a warranty on its products and services. If a company does not offer a warranty, it may indicate poor quality workmanship. Customers should ask about the terms of any warranties offered by the company before hiring them.

Poor Reviews from Previous Clients

Finally, customers can use online review websites such as Yelp or Google Reviews to get an idea of the service offered by different garage door companies. These websites allow customers to read reviews from other consumers who have used these companies in the past. Negative reviews may indicate that a company’s workmanship and customer service are not up to par.

When it comes to your garage door, you want to be sure that you hire a reputable company to handle the repairs and maintenance. Unfortunately, not all companies are created equal. Companies that provide garage door repair and installation services can vary greatly in their level of professionalism and the quality of the products they use. Customers should be aware of certain red flags, such as high prices or shoddy workmanship when hiring these types of companies.